Facebook is taking on the bonfires of hate and misinformation it has helped fuel across the world, one post at a time. The social network has drawn criticism for undermining democracy and for provoking bloodshed in societies small and large. But for Facebook, it’s also a business problem.
How can Facebook monitor billions of posts per day in over 100 languages, all without disturbing the endless expansion that is core to its business? The company’s solution: a network of workers using a maze of PowerPoint slides spelling out what’s forbidden.
Every other Tuesday morning, several dozen Facebook employees gather over breakfast to come up with the rules, hashing out what the site’s two billion users should be allowed to say. The guidelines that emerge from these meetings are sent out to 7,500-plus moderators around the world. (After publication of this article, Facebook said it had increased that number to around 15,000.)
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